hbazi Privacy Policy

Introduction

About This Privacy Policy

hbazi ("we", "us", or "the platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. By using our website hbazi.cam, you are considered to have accepted the terms described in this privacy policy.

The purpose of this privacy policy is to inform you with complete transparency about what information we collect, why we collect it, how we store it, and when and with whom we may share it. hbazi believes that you should have full control over your personal information.

Section 1

What Information We Collect

hbazi collects various types of information in order to provide you with a safe and quality service. The details of that information are listed below:

1.1 — Registration and Identity Information

• Full name and date of birth
• Valid email address
• Mobile number
• Permanent address and country
• National ID or passport details (for identity verification)

1.2 — Financial Information

• Relevant account details for bKash, Nagad, Rocket, or bank accounts (for deposits and withdrawals)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

1.3 — Usage Information

• Gaming history and betting activity
• Platform login times and session duration
• Preferred games and bet types
• Bonus and promotion usage details

1.4 — Technical Information

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Referral source and navigation patterns

Section 2

How the Collected Information Is Used

hbazi uses your personal information only for legitimate and necessary purposes. We never use your information in ways that are not required.

2.1 — Account Management

We use your identity information to create, verify, and keep your registered account secure. This ensures that only you can access your own account.

2.2 — Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. All transactions are secured with SSL encryption.

2.3 — Ensuring Responsible Gaming

Your gaming habits are monitored to identify unusual behavior, and support is provided to you when needed. This is part of our responsible gaming policy.

2.4 — Preventing Fraud and Money Laundering

We analyze information to prevent fraudulent activity, money laundering, and other illegal activities. This is essential for the safety of all players.

2.5 — Improving Customer Service

Your account and transaction information is used to help our 24/7 live chat support team resolve your issues quickly.

2.6 — Promotional Communications

With your consent, we may inform you about bonus offers, promotions, and platform updates. You can opt out of these communications at any time.

Section 3

Sharing Information with Third Parties

hbazi may share your personal information with third parties only in specific and limited circumstances. In no case do we sell your information for commercial purposes.

3.1 — Payment Processors

The necessary financial information is shared with the relevant payment platforms to process bKash, Nagad, Rocket, and bank transfer transactions. These providers follow their own privacy policies.

3.2 — Game Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may receive certain information necessary to provide their services. However, they do not receive your full personal identity.

3.3 — Legal Obligations

If we are required to provide information in accordance with the laws of Bangladesh, a court order, or the directions of a regulatory authority, we are obligated to do so. Where possible in such cases, we will notify you in advance.

3.4 — Fraud Investigation

Relevant information may be provided to the concerned authorities in investigations of fraudulent activity or money laundering.

3.5 — Technology Service Providers

Technology infrastructure providers used to operate our platform (such as server hosting and cybersecurity) are contractually bound to protect the confidentiality of your information.

Section 4

Cookies and Similar Technologies

hbazi.cam uses cookies and similar tracking technologies to improve your browsing experience and to analyze the platform's performance.

4.1 — Essential Cookies

These cookies ensure the core functionality of the website — such as maintaining login sessions, security verification, and saving your preferences. Without them, the platform will not function properly.

4.2 — Performance Cookies

These cookies help us understand how users are using the platform, which pages are most popular, and where improvements are needed.

4.3 — Managing Cookies

You can control cookies by changing your browser settings. However, disabling essential cookies will prevent you from using some important features of the platform.

Section 5

Information Protection and Security Measures

hbazi uses industry-standard security technologies to protect your personal and financial information. Our security infrastructure is regularly updated and audited.

5.1 — Encryption

All data transmission is secured through SSL (Secure Socket Layer) encryption. This means your information remains fully encrypted during transmission.

5.2 — Server Security

Our servers are protected by high-grade firewalls, anti-DDoS protection, and regular security audits. Strict access controls are applied to prevent unauthorized access.

5.3 — Internal Controls

Among hbazi's staff, only authorized individuals can access your information. All employees are subject to confidentiality agreements and data protection training.

5.4 — Response to a Data Breach

In the event of a data breach, hbazi will notify affected users as quickly as possible and take corrective action.

Section 6

Data Retention Period

hbazi retains your information only for as long as necessary. We follow the policies below in determining how long information is retained:

6.1 — Active Accounts

All information is retained for as long as your account remains active. This is necessary to provide you with uninterrupted service and a personalized experience.

6.2 — After Account Closure

Even after an account is closed or deactivated, financial transaction records and identity verification documents are retained for a specific period in accordance with legal and regulatory requirements.

6.3 — Marketing Communications

If you request to opt out of promotional communications, your contact information will no longer be used for marketing purposes. However, communications necessary for account management may continue.

Section 7

Your Rights and Controls

hbazi believes that you should have full control over your personal information. Your rights are outlined below:

7.1 — Right to Access Information

You may request to view the information we hold about you at any time. We will fulfill this request within a reasonable time.

7.2 — Right to Correct Information

If there are any errors or inaccuracies in your personal information, you may request a correction. Many details can be updated directly from your account page.

7.3 — Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required by law or regulation to retain some information.

7.4 — Right to Unsubscribe from Promotional Communications

You may unsubscribe from promotional emails or messages at any time. To do so, contact us at [email protected] or use our 24/7 live chat support.

7.5 — Right to Object to Data Processing

In certain circumstances, you may object to your information being processed for a specific purpose. If the objection is valid, we will take it into consideration.

Section 8

Protection of Minors

hbazi strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from minors.

An age verification process is conducted at the time of registration. If any individual is found to be under 21 years of age, their account will be closed immediately and any information collected will be properly deleted.

If a parent or guardian suspects that their minor child has registered on this platform, please contact [email protected] immediately.

Section 9

Changes and Updates to This Policy

hbazi may update this privacy policy from time to time. Changes to this policy may occur due to service improvements, legal changes, or the adoption of new technologies.

9.1 — Notice of Changes

Before any significant changes, we will notify you via your registered email or through a notification on the platform. Notice will be provided at least 7 days before the date the changes take effect.

9.2 — Continued Use After Changes

If you continue to use the platform after an updated privacy policy is published, you are considered to have consented to the new policy.

9.3 — Retention of Previous Policies

Previous versions of the privacy policy can be provided upon request. Please contact us at [email protected] for this.