Can I activate self-exclusion on behalf of someone else (a family member)?

No, self-exclusion can only be activated by the account holder themselves. However, if you are concerned about a family member's gambling habits, please contact support@hbazi.cam. Our team will advise you on the right steps to take. If the situation is serious, seeking professional mental health support is recommended.

Safe and Responsible Gaming

hbazi's commitment to responsible gaming

hbazi believes that enjoyable gaming should always be kept in control. Your well-being and safety are our top priority. For individuals aged 21 and above only.

21+ For adults only

Our responsible gaming policy

At hbazi, we believe that online betting and casino gaming can be an enjoyable form of entertainment, as long as it is done mindfully and in a controlled way. Responsible gaming means knowing your limits, sticking to a budget, and never making gaming your primary goal in life.

Our platform is exclusively for individuals aged 21 and above. We encourage all our users to play mindfully, and if anything feels like a problem, to contact our 24/7 support team right away.

Thousands of players across Bangladesh enjoy games on hbazi safely and responsibly. We want you to be part of that experience — always keeping your own well-being and your family in mind.

Remember: Bet only for entertainment. Gambling to solve financial problems is never the right approach. Never bet beyond what you can afford.

Need help?

If you feel that gaming is having a negative impact on your life, hbazi's expert support team is always here for you.

Live Chat — Active 24/7
[email protected]
Full support in Bengali

Responsible gaming protection tools

hbazi provides multiple protection tools to help you stay in full control of your gaming. They are completely free to use and can be activated at any time.

Deposit control

Set a deposit limit

Set a limit on how much money you can deposit per day, per week, or per month. Once the limit is reached, no further deposits will be possible automatically. Lowering a limit takes effect immediately, but increasing one takes effect after 24 hours.

Take a break

Time-out feature

If you feel you need a short break, use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period no betting, deposits, or withdrawals will be possible.

Permanent break

Self-exclusion

If you want to stop gaming for an extended period, use the self-exclusion tool to close your account for 6 months to 5 years, or permanently. This is very difficult to reverse once activated, so make the decision carefully.

Time management

Set a session time limit

Set a maximum time for each gaming session. When the set time is up, the platform will automatically log you out. Plan in advance how long you will play each day.

Tracking

Review your gaming history

By logging in to your account you can view your complete betting history, deposit and withdrawal records, and gaming time statistics at any time. Understanding your own patterns is the first step toward responsible gaming.

Direct help

Expert support

Our 24/7 live chat support team is always ready to help you in Bengali. Reach out for assistance with self-exclusion, deposit limits, or any other responsible gaming tool.

Warning signs of problem gambling

If any of the signs below apply to you, it may be a signal that gaming is getting out of your control.

Chasing losses with more bets

The mindset of "just a little more and I'll get my money back" is dangerous.

Spending beyond your budget

You are repeatedly going over the limit you set for yourself.

Hiding it from family and friends

A tendency to keep your gaming secret from family.

Neglecting daily responsibilities

Losing focus on work, studies, or family.

Borrowing money to bet

Borrowing money from others in order to place bets.

Feeling emotionally unsettled

Feeling anxious, irritable, or depressed when not playing.

If even one of the signs above applies to you, contact our live chat right now or use the self-exclusion tool.

Responsible gaming tips

Following these simple rules will keep gaming enjoyable at all times.

Set your budget first

Spend only the amount you can afford for entertainment each month on betting. Never use money needed for daily living expenses on bets.

Stick to a set time

Play for a fixed amount of time each day and strictly follow that time limit. Playing for long stretches without a break can affect your judgment.

Stop when you win

Set a "winning target" in advance and end the session once you reach it. Avoiding greed is the wisest move.

Don't play when stressed

Avoid gaming when you are angry, anxious, or feeling down. It is harder to make good decisions in those moments.

21+

For individuals aged 21 and above only

Age verification and child protection

hbazi is only for individuals aged 21 and above. We verify age at the time of registration and may request identity document verification when needed.

Make sure no underage member of your household can access your account:

Never share your login password with anyone
Always log out after using a device
Keep "Remember password" turned off on shared devices
Report any suspicious access to support immediately

If you find out that an underage person is using our platform, please notify [email protected] immediately.

Steps to get help

If you feel that gaming is causing problems in your life, follow these steps.

Acknowledge the problem

Assess yourself honestly. Acknowledging the problem is the first and most important step.

Activate a tool

Activate a deposit limit, time-out, or self-exclusion on your account.

Contact support

Ask for help via our 24/7 live chat or by emailing [email protected].

Seek professional help

If needed, visit a mental health specialist or counsellor. There is no shame in doing so.

Responsible gaming FAQ

Yes, hbazi is only for individuals aged 21 and above. Age is verified at the time of registration and, when necessary, through a national ID card or passport. No account belonging to a minor is kept active, and such accounts are closed immediately.

After logging in to your hbazi account, go to Account Settings and click on the "Responsible Gaming" section. From there you can set a deposit limit for each day, week, or month. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

A time-out is a temporary break — from 24 hours up to 6 weeks. After this period your account becomes active again automatically. Self-exclusion, on the other hand, is a long-term break — from 6 months up to 5 years, or permanently. It is a powerful tool that is very difficult to reverse once activated. Self-exclusion is recommended for those who feel they are losing control over their gambling.

Our 24/7 live chat support is always available in Bengali. You can also email us directly at [email protected]. Our team will help you with responsible gaming matters in complete confidence. Additionally, you may contact a mental health centre or counsellor near you.

Yes, if there is any balance in your account when you activate self-exclusion, you will be able to withdraw it. Our support team will assist you with this. After self-exclusion you will not be considered eligible for any bonuses or promotions.

No, self-exclusion can only be activated by the account holder themselves. However, if you are concerned about a family member's gambling habits, please contact [email protected]. Our team will advise you on the right steps to take. If the situation is serious, seeking professional mental health support is recommended.